1. Introduction
Welcome to Neka eCommerce ("we", "our", "us"). We are strongly committed to protecting your privacy and ensuring your personal data is handled securely and responsibly in strict compliance with the Data Protection Act, 2019 (Kenya) and regional best practices across East Africa.
2. Information We Collect
- Personal Identification Data: Full name, email address, physical address (for accurate regional delivery within Kenya), and phone numbers.
- Financial Data: M-Pesa phone/transaction numbers and alternative banking details processed through our secured payment gateways (such as NCBA Bank infrastructure or authorized M-Pesa Daraja APIs).
- Technical Data: IP addresses, browser types, and session cookie data utilized for website navigation and optimization.
3. How We Use Your Data
We process your data exclusively to:
- Fulfill your orders and facilitate physical deliveries directly to your selected Kenyan coordinates.
- Perform accurate payment processing, payment ledgering, and issue legitimate KRA tax invoices where applicable.
- Provide active customer support and notify you of delivery delays (e.g., due to local logistical constraints).
4. Your Rights under the Data Protection Act (2019)
As a resident of Kenya or an entity operating under Kenyan jurisdiction utilizing our platform, you guarantee the right to:
- Access your stored personal geographic and shopping preference data.
- Request immediate correction of false or realistically misleading data records.
- Request unconditional deletion of your data (The "right to be forgotten").
- Object to processing operations that may impact your fundamental constitutional rights.
5. Contact Us
If you have any questions or targeted data-deletion requests, please escalate them to our internal Data Protection Officer at:
Email: support@neka.co.ke
Phone: +254 793 654 265
Address: Nairobi, Kenya
